Home / FAQS


I’ve entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at dtbthreadsclothing@gmail.com

I’ve ordered the wrong size/colour

Don't sweat a thing! Just let us know ASAP and we will adjust the order and confirm everything with you prior to sending. (This may add a day on shipping)

My item is faulty, what do I do?

Please get in contact with us at dtbthreadsclothing@gmail.com and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us atdtbthreadsclothing@gmail.com and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at dtbthreadsclothing@gmail.com and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE so that you won’t miss any in the future. You can also log back into our website and your tracking number will be under your order. If it’s still not there please contact us via email dtbthreadsclothing@gmail.com.

Where do I put my Billing Address?

We only need your shipping details to be entered at checkout. Only enter your shipping address at checkout please.



When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.

I live in Australia … when will I receive my order?

Once Shipped, it could be as early as the NEXT DAY! We express all orders straight out to the address provided. For any hold ups along the way, these parcels can arrive within 1-3 business days and for more regional areas your order should be arriving within 2-5 business days! 

For the Printed items, they take between 8-15  Business days. This is because they are made and printed to order and get shipped out from Melbourne by an external company. 

How do I track my order?

Once dispatched you will receive a tracking number via email for your order. You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels. Or you can log back onto our website and your tracking number will be listed under your order. Any concerns about your tracking not updating after three business days, just let us know.


Didn’t give you an answer on one of your questions? No sweat, swing us an email and we will reply as soon as we can!